The Department of Government Efficiency has implemented changes to the Social Security Administration (SSA), including office closures and staff reductions. These reforms aim to streamline operations, but have raised concerns about their impact on the approximately 74 million Americans who receive these benefits.

Worried about how Social Security office closures might impact your Social Security Disability Insurance (SSDI) benefits? If you’re in the Chicago area and facing delays, confusion, or denials, the Chicago SSDI attorneys at Ankin Law are ready to help. Call us today at 312-600-0000.

SSA Restructuring: Key Changes and Implications

The SSA is undergoing one of its largest organizational shifts in decades. DOGE’s initiative is intended to increase efficiency and reduce overhead. However, many claim the changes come at a cost to accessibility and service quality. Two elements of this restructuring are already affecting beneficiaries across the country.

In some cases, the closures have left entire counties without a nearby field office, forcing residents to drive for hours or rely on limited transportation options. Consequently, people already dealing with the challenges of disability or financial hardship might face additional burdens. Further, local service agencies may become overwhelmed as they try to fill the gap left by shuttered SSA branches.

Office Closures and Staffing Reductions

DOGE announced the closure of 47 SSA field offices, primarily in the South and Southeast. These closures are part of a consolidation effort, with the SSA citing underutilization due to a shift towards virtual hearings. For instance, in the 2024 fiscal year, 20% of these offices held no in-person hearings. However, critics argue that this move disproportionately impacts rural and underserved communities, where access to virtual services may be limited.

In addition to office closures, the SSA is undergoing a 12% workforce reduction, amounting to approximately 7,000 positions. The reduction may not only affect customer service, It may also slow down internal processing of claims, appeals, and documentation, leading to further bottlenecks in the system. Additionally, staff layoffs may increase the likelihood of errors, such as misfiled documents or incorrect benefit calculations, which can further delay or disrupt payments.

Increased Wait Times and Service Delays

The reduction in staff and office closures have led to longer wait times for beneficiaries. Currently, the SSA receives approximately 400,000 calls daily, with average wait times ranging from 68 to 112 minutes. These delays hinder timely access to benefits and support services.

To mitigate service disruptions, the agency is implementing artificial intelligence (AI) systems to handle customer service inquiries. The goal is to reduce average phone wait times. However, critics warn that relying on automated systems may not serve people with complex questions or those who struggle with automated menus. There’s concern that AI, while helpful in some cases, cannot replace the value of trained human interaction, especially when resolving nuanced benefit issues.

Implications for SSA Beneficiaries

DOGE’s changes affect more than just logistics. They directly impact how and when people receive their benefits. Those who depend on SSDI or Supplemental Security Income (SSI) may find the system harder to navigate.

Many first-time applicants may find it more difficult to understand eligibility requirements or track application status without in-person guidance. Consequently, this may lead to incomplete submissions or unintentional delays that affect much-needed income.

Increased Difficulty in Accessing Services

With fewer field offices and reduced staff, many beneficiaries are struggling to schedule appointments or get answers to basic questions. For individuals who live far from the nearest SSA office or don’t have reliable internet access, this can delay or block access to critical services.

Applicants with disabilities may also face challenges completing in-person verification, particularly if their local SSA office has closed. For many older adults or individuals with limited digital literacy, navigating the online system can feel overwhelming or inaccessible, further compounding the issue.

Navigating the Changes

While the SSA continues to evolve, beneficiaries can take steps to stay ahead of the disruptions. Understanding how to access services and where to get help can reduce stress and delays.

Staying Informed

Beneficiaries should regularly check the SSA’s official website for updates on office closures and service changes. Staying informed can help individuals plan accordingly and avoid unnecessary delays.

Utilizing Online Services

The SSA offers the ability to apply for SSDI online, account management, and other online services. Utilizing these digital tools can help mitigate the impact of reduced in-person services.

Seeking Assistance

For those facing difficulties, reaching out to local advocacy groups or legal aid organizations can provide additional support and guidance in navigating the SSA’s evolving landscape.

Many disability lawyers offer free initial consultations, which can help clarify whether your case may benefit from legal intervention. In complex or denied cases, legal guidance may be essential to getting your claim approved.

Need Help Navigating SSA Changes? Call Ankin Law in Chicago

If DOGE’s Social Security office closures or policy shifts are causing problems with your benefits, don’t wait. The legal team at Ankin Law in Chicago can help you cut through the red tape and fight for what you’re owed. Whether you’re dealing with a denied claim, confusing paperwork, or benefit delays, we’re here to make the process easier.

Call Ankin Law today at 312-600-0000 to schedule a free consultation.